Message Description

• Lookup by Member ID w/ Currency for Points
• Receive Membership Info w/ Points & Account Balance in Hotel Currency

protel I/O uses a request and response message pair to asks an external system for the current amount of loyalty points attached to a specific loyalty card. In the response message from the external System the following information is included. The Account Balance is provided always in the Hotel Currency.

• AccountBalance → current amount of points
• AccountChargeLowerLimit → minimum redemption value
• AccountChargeUpperLimit → maximum redemption value

Image Added

Message Attributes

IO_LoyaltyAccountInfoRQ

Element | @Attribute	Type	Num	Description outbound	Comments + Contents outbound	pAir	OnPrem
IO_LoyaltyAccountInfoRQ		1	Root element of the message.
@EchoToken	string	0..1	A reference for additional message identification, assigned by the requesting host system. When a request message includes an echo token the corresponding response message MUST include an echo token with an identical value.
@CorrelationID	string	1	Used to match result messages (*RS) to request messages (*RQ) in asynchronous communication patterns. Therefore mandatory.
@TimeStamp

0..

dateTime	1	Time of the transaction.	"2019-06-05T09:12:14Z"
@Version	string	0..1	Message version.	Version="3.001"
@PrimaryLangID	string	0..1	The primary language preference for the message encoded as ISO 639-3.
IO_LoyaltyAccountInfoRQ | ReadRequests		0..1
@HotelCode	string	0..1	Full name of the property which the transferred stay information belongs to.
@HotelID	string	0..1	The ID will transfer the HotelID and needs to be agreed by the trading partners and remain the

same throughout

same throughout the messages.
@HotelName	string	0..1	Full name of the property which the transferred stay information belongs to.
@ChainCode	string	0..1	Full name of the property which the transferred stay information belongs to.
IO_LoyaltyAccountInfoRQ  | ReadRequests | LoyaltyReadRequest		1..n	Loyalty Information
@CurrencyCode	IOCodeString	0..1

An ISO 4217 (3) alpha character code that specifies a monetary unit.

Default Hotel Currency Code

@MemberCode	IOCodeString	1	The MemberCode attribute will indicate the actual member number.
@ProgramCode	string	1	The ProgramCode attribute can be used to indicate the program that is being passed. For instance, we could use it to pass: Frequent Guest, Frequent Traveller and Company ID.
@LevelCode	IOCodeString	0..1	Indicates special privileges in program assigned to individual.
@AccountStatus	IOCodeString	0..1	The account status. Refer to Open Travel Code List Profile Status (PST).

• 4 = Active
• 5 = Inactive

HTML <a href="https://confluence.protel.net/pages/viewpage.action?pageId=117818434" target="_blank">Profile Status (PST)</a>
@PrimaryInd	boolean

@PrimaryInd

	0..1	When true, indicates this is the primary customer loyalty program and when false, indicates this is not the primary customer loyalty program.	true false
IO_LoyaltyAccountInfoRQ  | ReadRequests |

 User

User		0..1	Information of the logged-in user
@UserName	IOCodeString	0..1	Name of the User
@Organisation	string	0..1	Name of the Group the user belongs to
@Department	string	0..1	Name of the Department from the User
IO_LoyaltyAccountInfoRQ  | ReadRequests | User | Email	string	0..1	This field would be used to pass the guest’s Email.
IO_LoyaltyAccountInfoRQ  | ReadRequests | User | UserID		0..1	This field would be used to pass the guest’s UserID
@ID	string	1	A unique identifying value assigned by the creating system. In the context of protel IO, this will be the unique hotel ID where the profile was created.
@ID_

LoyaltyAccountInfoRS - Attributes

Context	string	1	Used to identify the source of the identifier. For both outbound (from protel IO) and inbound (to protel IO) request messages, this must carry the string value
@Type	IOCodeString	0..1	A numeric reference to the type of object defined by the unique ID attribute. Refer to the OTA code lists: Unique ID Type (UIT)

IO_LoyaltyAccountInfoRS

Element | @Attribute	Type	Num	Description

outbound

inbound	Comments + Contents

outbound

inbound	pAir	OnPrem
IO_LoyaltyAccountInfoRS		1	Root element of the message.
@EchoToken	string	0..1	A reference for additional message identification, assigned by the requesting host system. When a request message includes an echo token the corresponding response message MUST include an echo token with an identical value.
@CorrelationID	string	1	Used to match result messages (*RS) to request messages (*RQ) in asynchronous communication patterns. Therefore mandatory.
@TimeStamp	dateTime

0..

1	Time of the transaction.	"2019-06-05T09:12:14Z"
@Version	string	0..1	Message version.	Version="3.001"
@PrimaryLangID	string	0..1	The primary language preference for the message encoded as ISO 639-3.
IO_LoyaltyAccountInfoRS | Success	boolean	0..1	Returning an empty element of this type indicates the successful processing of the message. It could be combined with warning message/s if the message had issue/s.	true false
IO_LoyaltyAccountInfoRS | Errors | Error		0..1	Indicates an error occurred during the processing of an OpenTravel message. If the message successfully processes, but there are business errors, those errors should be passed in the warning element.

Errors | Error0..1

An error that occurred during the processing of a message.

@ShortText	string

@ShortText

0..1

An abbreviated version of the error in textual format.

@Code

@Type	OTA_CodeType EWT	0..1

If present, this refers to a table of coded values exchanged between applications to identify errors or warnings. Refer

Mandatory. Refers to the OTA Code List:

Error Codes (ERR

Error Warning Type (EWT).

HTML <a href="https://confluence.protel.net/pages/viewpage.action?pageId=117810188" target="_blank">Error Warning Type (EWT)</a>

@Code	OTA_CodeType ERR

@Type

0..

1

1

Mandatory. Refer to OTA Code

Refers to the OTA Code List: Error

Warning Type

Codes (

EWT

ERR).	HTML <a href="https://confluence.protel.net/pages/viewpage.action?pageId=117810191" target="_blank">Error Codes (ERR)</a>
IO_LoyaltyAccountInfoRS |

Warnings

Errors | Error | Message	string	0...1

Used in conjunction with the Success element to define one or more business errors.

Description of the issue

Warnings | 

IO_LoyaltyAccountInfoRS | Warnings | Warning		0..1	Used

when a message has been successfully processed to report any warnings or business errors that occurred

in conjunction with the Success element to define one or more business errors.
@ShortText	string	0..1	An abbreviated version of the error in textual format.

@Code

@Type	OTA_CodeType EWT	0..1

If present, this refers to a table of coded values exchanged between applications to identify errors or warnings. Refer

Mandatory. Refers to the OTA Code List:

Error Codes (ERR).

Error Warning Type (EWT).	HTML <a href="https://confluence.protel.net/pages/viewpage.action?pageId=117810188" target="_blank">Error Warning Type (EWT)</a>
@Code	OTA_CodeType ERR

@Type

0..

1

1

Mandatory. Refer to OTA Code List: Error Warning Type (EWT).

Refers to the OTA Code List: Error Codes (ERR).	HTML <a href="https://confluence.protel.net/pages/viewpage.action?pageId=117810191" target="_blank">Error Codes (ERR)</a>
IO_LoyaltyAccountInfoRS | Warnings | Warning |  Message	string	0...1	Description of the issue
IO_LoyaltyAccountInfoRS | LoyaltyReadResults		0..1
@HotelCode	string	0..1	Full name of the property which the transferred stay information belongs to.
@HotelID	string	0..1	The ID will transfer the HotelID and needs to be agreed by the trading partners and remain the same throughout the messages.
@HotelName	string	0..1	Full name of the property which the transferred stay information belongs to.
@ChainCode	string	0..1	Full name of the property which the transferred stay information belongs to.

LoyaltyReadResults

IO_LoyaltyAccountInfoRS | LoyaltyReadResults | LoyaltyAccount		1
@MemberCode	IOCodeString	1	The MemberCode attribute will indicate the actual number.
@ProgramCode	string	1	The ProgramCode attribute can be used to indicate the program that is being passed. For instance, we could use it to pass: Frequent Guest, Frequent Traveller and Company ID.
@LevelCode	IOCodeString	0..1	Indicates special privileges in program assigned to individual.
@AccountStatus	IOCodeString	0..1	OTA Code list PST	HTML <a href="https://confluence.protel.net/pages/viewpage.action?pageId=117818434" target="_blank">Profile Status (PST)</a>
@PrimaryInd	boolean	0..1	When true, indicates this is the primary customer loyalty program and when false, indicates this is not the primary customer loyalty program.	true false
IO_LoyaltyAccountInfoRS | LoyaltyReadResults | LoyaltyAccount | CardHolderName	string	0..1	Name of the Membership card
IO_LoyaltyAccountInfoRS | LoyaltyReadResults | LoyaltyAccount | AccountBalance		1

Actual

The actual amount available, which can be used for redeeming the points
@Amount	decimal	1	Amount in Points
@Type	string	1	Shortname of the Loyalty Program

AccountBalance

IO_LoyaltyAccountInfoRS | LoyaltyReadResults | LoyaltyAccount | AccountBalance | CurrencyAmount		0..1	Amount in the default Currency
@ExchangeRate	decimal	0..1	Exchange Rate for the Loyalty Points	decimal Account...@Amount * ExchangeRate = CurrencyAmount@Amount
@CurrencyCode	string	1	Currency Code, from the RQ

CurrencyAmount

IO_LoyaltyAccountInfoRS | LoyaltyReadResults | LoyaltyAccount | AccountBalance | CurrencyAmount | Amount	decimal	1	Amount in the Currency Code, from the RQ
IO_LoyaltyAccountInfoRS | LoyaltyReadResults | LoyaltyAccount | AccountAccrued		0..1	Total amount, the collected points
@Amount	decimal	1	Amount in Points
@Type	string	1	Shortname of the Loyalty Program

AccountAccrued

IO_LoyaltyAccountInfoRS | LoyaltyReadResults | LoyaltyAccount | AccountAccrued | CurrencyAmount		0..1	Amount in the default Currency
@ExchangeRate	decimal	0..1	Exchange Rate for the Loyalty Points
@CurrencyCode	string	0..1	Currency Code, from the RQ

CurrencyAmount

IO_LoyaltyAccountInfoRS | LoyaltyReadResults | LoyaltyAccount | AccountAccrued | CurrencyAmount | Amount	decimal	1	Amount in the Currency Code, from the RQ
IO_LoyaltyAccountInfoRS | LoyaltyReadResults | LoyaltyAccount | AccountRedeemed		0..1	Total amount of points redeemed
@Amount	decimal	1	Amount in Points
@Type	string	1	Shortname of the Loyalty Program

AccountAccrued

IO_LoyaltyAccountInfoRS | LoyaltyReadResults | LoyaltyAccount | AccountRedeemed | CurrencyAmount		0..1	Amount in the default Currency
@ExchangeRate	decimal	0..1	Exchange Rate for the Loyalty Points
@CurrencyCode	string	0..1	Currency Code, from the RQ

IO_LoyaltyAccountInfoRS | LoyaltyReadResults | LoyaltyAccount | AccountRedeemed | CurrencyAmount

CurrencyAmount

| Amount	decimal	1	Amount in the Currency Code, from the RQ
IO_LoyaltyAccountInfoRS | LoyaltyReadResults | LoyaltyAccount |

 UserCreated

AccountChargeUpperLimit		0..1

Information of the logged-in user

Maximum amount of points usable for a single redemption (Account and Invoice)
@Amount	decimal	1	Amount in Points
@Type	string	1	Shortname of the Loyalty Program
IO_LoyaltyAccountInfoRS | LoyaltyReadResults | LoyaltyAccount | AccountChargeUpperLimit | CurrencyAmount		0..1	Amount in the default Currency
@ExchangeRate	decimal

@UserName

0..1

Name of the User

Exchange Rate for the Loyalty Points

@Organisation

@CurrencyCode	string	0..1

Name of the Group the user belongs to@Department0..1Name of the Department from the User

	Currency Code, from the RQ
IO_LoyaltyAccountInfoRS | LoyaltyReadResults | LoyaltyAccount | AccountChargeUpperLimit | CurrencyAmount | Amount	decimal	1	Amount in the Currency Code, from the RQ
IO_LoyaltyAccountInfoRS | LoyaltyReadResults | LoyaltyAccount | AccountChargeLowerLimit		0..1	Minimum amount of points needed for a single redemption (Account and Invoice)
@Amount	decimal	1	Amount in Points
@Type	string	1	Shortname of the Loyalty Program
IO_LoyaltyAccountInfoRS | LoyaltyReadResults | LoyaltyAccount | AccountChargeLowerLimit  | CurrencyAmount

UserCreated | Email

		0..1

This field would be used to pass the guest’s Email.

Amount in the default Currency
@ExchangeRate	decimal	0..1	Exchange Rate for the Loyalty Points
@CurrencyCode	string

UserCreated  | UserID

0..1

This field would be used to pass the guest’s UserID

	Currency Code, from the RQ
IO_LoyaltyAccountInfoRS | LoyaltyReadResults | LoyaltyAccount | AccountChargeLowerLimit  | CurrencyAmount | Amount	decimal	1	Amount in the Currency Code, from the RQ
IO_LoyaltyAccountInfoRS | LoyaltyReadResults | LoyaltyAccount | LoyaltyAccount | UserCreated

LoyaltyAccount | UserModified

		0..1	Information of the logged-in user
@UserName	IOCodeString	0..1	Name of the User
@Organisation	string	0..1	Name of the Group the user belongs to
@Department	string	0..1	Name of the Department from the User

UserModified 

IO_LoyaltyAccountInfoRS | LoyaltyReadResults | LoyaltyAccount | LoyaltyAccount | UserCreated | Email	string	0..1	This field would be used to pass the guest’s Email.

UserModified | Phone0..1This field would be used to pass the guest’s Phone

IO_LoyaltyAccountInfoRS | LoyaltyReadResults | LoyaltyAccount | LoyaltyAccount | UserCreated

UserModified

| UserID		0..1	This field would be used to pass the guest’s UserID

Sample Message

IO_LoyaltyAccountInfoRQ

<p:IO_LoyaltyAccountInfoRQ xmlns:p="http://protel.io/soap" CorrelationID="TRIGGER#000500#UPDATE#000420#1613999060824#E564" Version="1.0" TimeStamp="2021-02-22T13:04:20Z" EchoToken="TRIGGER#000500#UPDATE#000420#1613999060824#E564" PrimaryLangID="en" Target="Test" TargetName="Test">
	<p:ReadRequests HotelCode="2535" HotelID="500" HotelName="DEV 2535" ChainCode="n/a">
		<p:LoyaltyReadRequest CurrencyCode="CZK" MemberCode="2345754635123" ProgramCode="Lounge Coders Club" LevelCode="HighRoller" AccountStatus="4" PrimaryInd="true">
			<p:EffectiveDateBefore>2019-07-04</p:EffectiveDateBefore>
			<p:ExpireDateAfter>2019-07-04</p:ExpireDateAfter>
		</p:LoyaltyReadRequest>
		<p:User UserName="johnD" Organisation="Hotel 2535" Department="dev.protel.net" Occupation="">
			<p:FirstName>John</p:FirstName>
			<p:LastName>Dev</p:LastName>
			<p:Email>jdev@protel.net</p:Email>
		</p:User>
	</p:ReadRequests>
</p:IO_LoyaltyAccountInfoRQ>

IO_LoyaltyAccountInfoRS

@Type	IOCodeString	1	A reference to the type of object defined by the UniqueID element. Refer to OpenTravel Code List Unique ID Type (UIT)	HTML <a href="https://confluence.protel.net/pages/viewpage.action?pageId=117810178" target="_blank">Unique ID Type (UIT)</a>
@ID	string	1	The unique profile ID from the PMS.
@ID_Context	string	1	Used to identify the source of the ID. For inbound (to protelIO) requests, this will carry a string value identifying the protel I/O Integration Partner.	“protelIO"
IO_LoyaltyAccountInfoRS | LoyaltyReadResults | LoyaltyAccount | UserModified		0..1
@UserName	IOCodeString	0..1
@Organisation	string	0..1
@Department	string	0..1
IO_LoyaltyAccountInfoRS | LoyaltyReadResults | LoyaltyAccount | UserModified | Email	string	0..1	This field would be used to pass the guest’s Email.
IO_LoyaltyAccountInfoRS | LoyaltyReadResults | LoyaltyAccount | UserModified | UserID		0..1	This field would be used to pass the guest’s UserID
@Type	IOCodeString	1	A reference to the type of object defined by the UniqueID element. Refer to OpenTravel Code List Unique ID Type (UIT)	HTML <a href="https://confluence.protel.net/pages/viewpage.action?pageId=117810178" target="_blank">Unique ID Type (UIT)</a>
@ID	string	1	The unique profile ID from the PMS.
@ID_Context	string	1	Used to identify the source of the ID. For inbound (to protelIO) requests, this will carry a string value identifying the protel I/O Integration Partner.	“protelIO"