| Inhalt |
|---|
Inbound Settings
XSetUps
| Group | Identifier | Value | local/global | Notes/Explanation |
|---|---|---|---|---|
| cps | enabled | 1 | localglobal | enables CPS-Provider dialogue in System Data |
| cps | gha_external_merge_enabled | 1 | global | This XSetup enables the SQL Queries used when creating the Match & Merge schema needed for the CRM delivering merge decisions (CPS Provider). |
Configuration in System Data
CPS Provider Creation
| Field | Comment |
|---|---|
| Name | Must hold the value the CRM system will provide in the OTA_ProfileMergeRQ message (Instance).
|
| 'Manuelle Bearbeitung aktivieren' | = 'activate manual changes' → in case it is not ticked, the user is not allowed influencing on the decisions imported by the CRM system by using the buttons in the Match & Merge dialogue
|
Configuration in Front Office
...
| Codeblock | ||||||
|---|---|---|---|---|---|---|
| ||||||
SELECT MIN(kdnr) AS 'Min', COUNT(kdnr)+1 AS 'Occurs', name1 AS 'Name1', name2 AS 'Name2', resname AS 'Contact', vorname AS 'First Name', strasse AS 'Street', plz AS 'ZIP'
FROM kunden AS K INNER JOIN cpsprofilemerge AS G ON K.kdnr=G.validid AND G.validid={AccountNo} AND G.providerId=1
GROUP BY name1, name2, resname, vorname, strasse, plz |
Inbound Message
...
Must hold the value the CRM system will provide in the OTA_ProfileMergeRQ message (Instance).
...
= 'activate manual changes'
→ in case it is not ticked, the user is not allowed influencing on the decisions imported by the CRM system by using the buttons in the Match & Merge dialogue
...
Outcome in FO / Match & Merge dialogue
...