Thank you very much for your interest in an integration with protel PMS and welcome to the protelfamily!
What to do now?
Please read the following carefully and follow the steps laid out in the process.
We have set up a comprehensive process to create an integration with any third-party system.
There are several ways to integrate to protel and we will find together with you the best one. protel will consider both of us as partner for this project.
Points of Contact at protel
For every step you will have a dedicated specialist available.
Until the certification starts the Services Market Place Manager will communicate and be there for you.
After the certification process started, you will get an Integration Specialist who will guide you through the certification process.
And when your system is certified Partnership Management will take over and be there for requests and for your questions.
Possible Actions on SMP
If you are the Primary Account, you are able to:
- add Contacts,
- add Customer or Prospect Hotels, this will ensure proper evaluation of the Integration Service you will make,
- access Documentation and Help on the Services Marketplace, where you can find documentation and download links for our latest API Developer guides (see here: https://developer.protel.io/ )
- create Integration Services, in order to have your solutions Certified with protel Property Management Systems.
Go to http://smp.protel.io and sign in. Choose Development -> Service Overview -> New Integration Service.
Enter your integration details and save
Integration process steps
But now to the process:
The first step probably was done by you already:
- Request to be registered as an Integration Partner by signing up at our Integration site. https://smp.protel.io
Please go to the developer part and register
Afterwards the process is as follows:
- Sign a NDA – (please download here:
https://drive.google.com/open?id=1LWDgb947ir4LYPiEwPpn7BvrcF9R3Xal and send to iostoremgr@protel.net) - We would need a detailed description of your use cases
Please use the Google Form below - We would need from you a list of customers or prospects to help us make a business case for the Integration
(Please use this Google Form for Business and Uses Case)
https://forms.gle/Zh9BKfSMpQJU24Qm8 - You should identify a protel Air AND a protel OnPrem pilot customer.
This will allow us to certify both PMS in one effort - Please check the following pages to compare your use cases to the ones covered per message type and to prepare the Integration Agreement accordingly:
Revenue Management Systems (RMS)
Customer Relationship Management (CRM)
Kiosk Systems (KSK)
Central Reservation Systems (CRS)
Upsell Systems (UPS) - We should arrange a call to discuss your technical requirements in detail
Please book an appointment with me via my canumeet-link
https://www.canumeet.com/oliverberendes - Then we can provide you with an Integration Agreement and estimation of effort for the integration
You ensure the Int. Agreement accurately describes the technical details of the Integration
If you are happy with the Int. Agreement, please sign and we can proceed with the Integration process. - protel will issue an invoice for the certification fee upfront.
The amount is depending upon the used protocol and other details (I will explain this in our Technical Requirements Call) - You complete the development needed on your side and confirm back as soon as you are ready to start.
- As soon as you have comfirmed the completion we will then agree a start date and proposed timeline for the Integration.
- After having finalized the certification testing, the pilot installation(s) will be done - pilot phase is starting.
(pilot phase = 14-day period without issues (the periods starts from the beginning in case of any issues discovered) - Completed pilot phase will initiate the handover process to our support team incl. documentation for further installations (which will of course be reviewed together with you).
- Handover done? Congratulations: You now have a certified integration to protel (pAir and/or on prem) and we will announce the product on our SMP as 'Ready to sell'